Responsible Gaming at gb99bat

1. Our Commitment to Safe Play

At gb99bat, responsible gaming is not a policy footnote — it is a foundational principle that shapes every feature we build and every decision we make. We believe that a healthy, sustainable gaming environment benefits everyone: players enjoy the experience for longer, and the platform maintains the trust of its community across Bangladesh.

Our responsible gaming programme is built around three core values: transparency, player empowerment, and proactive intervention. Transparency means we tell you clearly what gambling involves and what the odds are. Player empowerment means we give you real tools — not just warnings — to manage how, when, and how much you play. Proactive intervention means our team monitors unusual patterns and reaches out to players who may need support before a problem escalates.

gb99bat is committed to full compliance with responsible gaming best practices. We apply these standards uniformly across all game types available on the platform — cricket betting, live casino games, slots, crash games, and all other formats. No product category is exempt from our player safety framework.

2. Age Restriction — 18+ Only

gb99bat is strictly an adults-only platform. All players must be at least 18 years of age to register an account, make a deposit, place a bet, or play any game on the platform. This requirement applies to all players in Bangladesh and any other jurisdiction where the platform is accessible.

Age verification is a mandatory part of the account registration and KYC (Know Your Customer) process. Players are required to submit a valid government-issued identity document — such as a National ID (NID) card, passport, or birth certificate — confirming that they meet the minimum age requirement. Accounts where age cannot be confirmed will be suspended until verification is completed.

gb99bat actively monitors for indicators of underage play, including inconsistencies in account information, unusual payment patterns, or reports from third parties. Where underage access is suspected, the account will be immediately suspended, all funds will be frozen pending investigation, and the matter will be escalated to our compliance team.

Why Age Restriction Matters

Young people are statistically more vulnerable to developing problem gambling behaviours than adults. Their impulse control, risk-assessment ability, and financial awareness are still developing, making them significantly more susceptible to harm. By enforcing a strict 18+ policy, gb99bat plays its part in preventing gambling-related harm at the most critical developmental stage of a person's life.

All advertising and promotional materials produced by gb99bat are designed to target an adult audience only. We do not use imagery, language, or themes that could be considered appealing specifically to minors.

3. Player Protection Tools

gb99bat provides a comprehensive suite of player protection tools accessible directly from your account settings panel. These tools are available free of charge to all verified account holders and can be activated or adjusted at any time. We strongly encourage every player to configure at least one limit before making their first deposit.

4. Self-Exclusion

Self-exclusion is the most powerful player protection tool available on gb99bat. It allows you to permanently or temporarily block access to your account, preventing any further deposits, withdrawals, or gameplay for the duration of the exclusion period. Self-exclusion is the appropriate choice when you believe your gambling has become, or is at serious risk of becoming, a problem.

How Self-Exclusion Works

You may request self-exclusion for the following durations: 1 month, 3 months, 6 months, 1 year, or permanent (indefinite). Once a self-exclusion request is submitted, it is processed and activated within a maximum of 24 hours. During this processing window, we strongly encourage you to avoid further gambling activity.

While self-exclusion is active, gb99bat will:

• Block all access to your account, including via mobile browser and desktop
• Suspend all active bonuses and promotional offers
• Remove your email address and mobile number from all marketing lists immediately
• Retain your account data and balance securely for the duration of the exclusion

Permanent self-exclusion is irreversible. Once activated, gb99bat will not reinstate access to your account under any circumstances. Any remaining balance at the time of permanent exclusion will be returned to you via your registered bKash, Nagad, or bank account after a mandatory verification check.

Requesting Self-Exclusion

Self-exclusion can be requested in two ways:

1. Via Account Settings: Log in to your account, navigate to Account Settings > Responsible Gaming > Self-Exclusion, and select your preferred exclusion duration.
2. Via Support: Contact our 24/7 support team at support@gb99bat with the subject line "Self-Exclusion Request". Include your registered account email and your preferred exclusion duration. Your request will be actioned within 24 hours and you will receive a confirmation email.

Reactivating After a Timed Self-Exclusion

At the end of a timed self-exclusion period (e.g., 1 month or 6 months), your account will NOT be automatically reactivated. You must explicitly contact our support team to request reactivation. Before reactivation is granted, our team will conduct a brief responsible gaming check with you to ensure you feel ready to return to the platform in a healthy, controlled manner. A mandatory 24-hour cooling-off period is applied between the request and reactivation.

5. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise — especially from the inside. Many people who develop a gambling problem do not identify themselves as having one for months or even years. Being aware of the warning signs is the first step toward seeking help and regaining control.

gb99bat encourages all players to periodically review their gambling habits honestly. The self-assessment questions below are not a clinical diagnostic tool, but they are a useful starting point for reflection. If you find yourself answering "yes" to several of these questions, we strongly encourage you to contact our support team or a professional counselling organisation.

6. Support Resources & Help

You do not have to deal with a gambling problem alone. There are professional organisations and counsellors who specialise in gambling-related harm. The resources below are available to players in Bangladesh and internationally. All contacts listed here provide confidential, non-judgmental support.

gb99bat Internal Support

Our responsible gaming support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays such as Eid, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26). To contact our team:

• Email: support@gb99bat — use the subject line "Responsible Gaming Help"
• Response time commitment: under 2 hours for responsible gaming requests
• All communications are handled in English by trained support staff

Our team can assist with activating any player protection tool, processing a self-exclusion request, explaining your recent activity and transaction history, or simply providing a confidential and supportive conversation if you are concerned about your gambling habits.

Professional Counselling Organisations

For players who need professional counselling beyond what a gaming platform can provide, we recommend seeking assistance from qualified mental health or addiction specialists. Gambling disorder is a recognised condition and professional treatment is effective. If you are based in Bangladesh, speak to a registered psychologist or counsellor, or contact a hospital mental health department in Dhaka, Chittagong, Sylhet, or other major cities. International resources such as the Gamblers Anonymous network (available online at ga.org) and the GamCare helpline (available at gamcare.org.uk) also offer support to players worldwide.

7. Parental Controls

If you share a household with minors, it is your responsibility to ensure that they cannot access gambling websites — including gb99bat — on any shared device. gb99bat strongly recommends that all parents and guardians who use the platform take steps to prevent accidental or intentional access by children.

Practical Steps for Parents and Guardians

• Never save your gb99bat account password in a shared browser or password manager accessible to children.
• Always log out of your gb99bat account after each session, particularly on shared computers, tablets, or mobile phones.
• Enable device-level parental control software such as Net Nanny, Kaspersky Safe Kids, or Google Family Link to block access to gambling categories on shared devices.
• Use a strong, unique password for your gb99bat account and do not share it with anyone in your household.
• If a child in your household has accessed gb99bat, notify us at support@gb99bat immediately so we can review the account and take protective action.

Most modern mobile devices running Android or iOS include built-in parental control and screen time management features. We encourage parents to make use of these free tools as a first line of defence. Bangladesh-based mobile operators also offer content filtering services that can block access to gambling websites at the network level — contact your mobile provider for details.

8. Contact Our Safety Team

gb99bat's responsible gaming and player safety team is a dedicated group of trained professionals whose sole focus is the wellbeing of our players. They are separate from general customer support and handle all responsible gaming requests with the highest level of confidentiality and care.

You can reach our safety team at any time using the contact details below. All responsible gaming communications are treated as strictly confidential and are not shared with other teams within gb99bat except where required for account administration (for example, applying a self-exclusion or limit to your account).

Whether you want to set a deposit limit, activate self-exclusion, ask a question about your account activity, or simply talk through a concern, our team is ready to help. There is no judgment and no pressure — our only goal is to ensure that your experience on gb99bat remains safe, enjoyable, and firmly within your control.

gb99bat reviews and updates its responsible gaming policies at least once per year to ensure they remain aligned with best practices in player protection. The policies on this page are effective as of January 2026. Players will be notified of any material changes via the email address associated with their account.